Member Services Specialist career at HealthEquity, Inc. in Draper

HealthEquity, Inc. is currently interviewing Member Services Specialist on Thu, 23 May 2013 08:01:19 GMT. HealthEquity is committed to helping our customers better spend and save their healthcare money. We focus on making consumer-driven healthcare work through flawless administration, elegant technology and extraordinary Health and Equity Advisory services available every hour of every day. Our extraordinary growth as an organization is only matched by our extraordinary commitment to our people...

Member Services Specialist

Location: Draper Utah

Description: HealthEquity, Inc. is currently interviewing Member Services Specialist right now, this career will be placed in Utah. For detail informations about this career opportunity kindly see the descriptions. HealthEquity is committed to helping our customers better spend and save their healthcare money. We focus on making consumer-driven healthcare work through flawless administration, elegant technolog! y and extraordinary Health and Equity Advisory services available every hour of every day. Our extraordinary growth as an organization is only matched by our extraordinary commitment to our people. Bright, capable people of high character who are committed to making a meaningful difference in healthcare and looking for on-going career growth opportunities are encouraged to consider HealthEquity as their workplace choice.

The Member Services team is the primary point of contact for HSA Member inquiries regarding the administration of their Health Savings Accounts. They work to build trust and rapport with our valued members by providing vital solutions to healthcare spending. Their goal is to help our members understand and manage the financial side of healthcare by providing personal and relevant information, professional guidance, and introducing them to our intuitive tools. This group takes the lead in providing a delightful experience for every person who contac! ts HealthEquity via phone, email, and fax or in person. They o! perate with an entrepreneurial spirit and are dedicated to operational excellence, team member development and redefining possibilities.

Duties:
Perceive beyond the obvious; possess critical thinking skills enabling you to ask members the right questions to identify opportunities for providing information and tools helping them to make better decisions about their healthcare dollars.

Influence and persuade members to change their behavior regarding their health care.

Exhibit passion for delivering superior advisory services by going above and beyond; doing whatever it takes to ensure each member contact is a positive, enjoyable experience.

Build member loyalty by delivering excellent follow through and follow up to our members.

Continually strive to improve your knowledge of HSA’s by accessing our on-line tools and attending our education programs.

Accelerate company growth by thinking beyond the norm and co! ntributing new ideas.

What’s in it for you?

Work with really fun, smart people and innovative technology.

Benefit millions of people by becoming part of the Consumer Driven Health Care industry which is poised to revolutionize the way health care costs are managed in the future.

Gain an in-depth understanding of Health Savings Accounts and the HealthEquity website and on- line tools enabling you to support and educate our members on ways to better save and spend their health care dollars.

Earn a competitive income and participate in our performance pay plan.

Work with cutting edge technology.

Key Success Factors

Demonstrated aptitude for superior interpersonal, communication, professional teaming, organizational and technology skills.

Exceptional ability to build trust and rapport with members and fully meet their needs.

Strong ability to maintain a high level of accuracy and profici! ency in all aspects of account maintenance.

Bachelor’s degre! e and/or 4 + years related experience.

Highly motivated with the ability to work as a team player and also as an individual contributor.

Able to acquire the expertise, knowledge and information to effectively solve customer’s issues

Understanding of health care/insurance/nursing beneficial.

Training and/or sales experience a plus.

Previous experience working in banking or a financial institution is an asset.

Required Skills

Required Experience
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to HealthEquity, Inc..

If you interested on this career just click on the Apply button, you will be redirected to the official website

This career starts available on: Thu, 23 May 2013 08:01:19 GMT

Apply Member Services Specialist Here